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Carrier support

Carrier statements we already know how to read

Rather than a fixed list of supported carriers, LyncCIS uses saved mapping templates — so an unlisted carrier is still a supported carrier.

Illustration of spreadsheet columns being mapped into a structured record

Why we don't publish a carrier list

Every commission platform that publishes a supported-carrier list ends up maintaining a lie. Carriers change formats, acquire each other, add bonus files, and send different layouts to different distribution channels. A list that was accurate in January describes something else by June.

LyncCIS takes the opposite approach. The unit of support is not the carrier's brand, it is the statement layout — and layouts are mapped, saved and reused. If a carrier can export a statement you can open, LyncCIS can be taught to read it.

Your first upload from a new carrier

  1. 1

    Upload the file as sent

    CSV or XLSX on any plan, PDF conversion on paid plans. No pre-cleaning, no re-ordering columns, no deleting header rows.

  2. 2

    Confirm the key columns

    The mapping wizard shows the file's own headers next to the fields LyncCIS needs: writing number, policy identifier, insured, premium, commission amount, effective date and paid date.

  3. 3

    Review the sample rows

    Before anything posts, you see how the first rows will be interpreted — which agent they will match, which policy they will attach to, and what will be classified as new versus renewal.

  4. 4

    Save the template to the carrier

    Once confirmed, the mapping belongs to that carrier. Next cycle you upload and it processes without touching the wizard again.

  5. 5

    Resolve exceptions once

    Unrecognised writing codes and unmatched policies queue for review. Attach them once and they resolve automatically on future statements.

Alias matching for the drift

Carriers rename columns, change casing, and add or remove spacing between cycles — usually without telling anyone. Alias matching recognises common variants automatically, so "Comm Amt", "COMMISSION AMOUNT" and "Commission_Amount" resolve to the same field.

When something genuinely new appears, the import pauses on that field rather than guessing. You confirm the mapping once and the alias is remembered.

What we need from a statement

For a clean map, a statement needs to identify five things. Most carrier files carry all of them:

  • Who wrote it — a writing number or agent code the carrier assigns.
  • What it is — a policy number, or enough identifying detail to match one.
  • What it paid — the commission amount, and ideally the premium it was calculated from.
  • When — effective and paid dates, used for new versus renewal classification.
  • Direction — whether the line is a payment or a reversal, so chargebacks track back to the original.

If a statement is missing one of these, the mapping wizard will tell you at import rather than producing a report that quietly under-counts.

Bonus files and one-off formats

Production bonuses, override true-ups and annual reconciliation files usually arrive in a different layout than the monthly statement. Each gets its own saved template under the same carrier, so a quarterly bonus file does not force you to remap the format you use every month.

Don't see your carrier?

Ask us. Send a sample statement through the contact page and our team will confirm the mapping with you — usually within one business day. Once mapped, it behaves like every other carrier in your account, feeding straight into reconciliation and hierarchy distribution.

Frequently asked

Is my carrier supported?

Almost certainly. LyncCIS does not work from a fixed carrier list — it works from saved column-mapping templates, so any carrier whose statement you can export as CSV or XLSX can be mapped and processed.

What if the carrier only sends PDFs?

PDF conversion is available on paid plans. The converted output goes through the same mapping and review flow as a spreadsheet import.

What happens when a carrier renames its columns?

Alias matching recognises common variants — casing changes, added spacing, renamed headers — so a cosmetic change does not break the import. Anything genuinely new is flagged for you to confirm once.

How long does it take to add a new carrier?

Usually a single upload. You confirm which columns hold the writing number, policy, premium, commission and dates, and that mapping is saved to the carrier for every future cycle.

Can you map a carrier for us?

Yes. Send a sample statement through the contact page and our team will confirm the mapping with you, usually within one business day.

Talk to a commission specialist.

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